What solutions do we offer?
We provide a comprehensive range of virtual staff services designed to enhance your business operations and help you achieve your goals. Our expert and professional team offers support across various categories, including Administrative Services, Finance and Accounting, Marketing and Social Media, Creative Services, Customer Service and Sales, IT and Development, Procurement and Contract Management, Supply Chain and Logistics, Human Resources, and other specialised services. With our flexible and cost-effective solutions, you can focus on your core objectives while we handle the details, ensuring your business operates seamlessly and efficiently.
OUR SERVICES
ADMINISTRATIVE SERVICES
- Email Management: Organising and responding to emails, filtering spam, and setting up email templates.
- Calendar Management: Scheduling appointments, managing calendars, and sending reminders.
- Data Entry: Inputting data into systems, databases, and spreadsheets.
- Travel Arrangements: Booking flights, hotels, and arranging transportation.
- Document Preparation: Creating and formatting documents, reports, and presentations.
- File Management: Organising and maintaining digital files and folders.
- Personal Assistance: Arranging for personal errands such as gift purchasing or booking appointments.
- Event Planning: Coordinating and planning events, both personal and professional.
- Personal Research: Conducting research on various topics as needed.
- Task Tracking: Monitor and follow up on tasks assigned to internal and external stakeholders, ensuring timely completion.
finance / accounting
- Bookkeeping: Managing accounts payable and receivable, reconciling bank statements.
- Invoicing: Creating and sending invoices, tracking payments.
- BAS Lodgement: Preparing and submitting Business Activity Statements (BAS) to the Australian Taxation Office (ATO).
- Financial Analysis: Analysing financial data, preparing reports, and making recommendations for financial planning and investment strategies.
- Accounting: Preparing financial statements, managing tax returns, and ensuring compliance with Australian accounting standards.
- Payroll Processing: Processing payroll, maintaining employee records, and ensuring compliance with Australian labour laws.
- Tax Consulting: Advising clients on tax planning, preparing tax returns, and staying updated with Australian tax laws.
- Accounts Management: Overseeing accounts payable and receivable, managing budgets, and preparing financial reports.
- Financial Controlling: Overseeing all financial activities, including budgeting, forecasting, and financial reporting.
- Cost Accounting: Analysing production costs, preparing cost reports, and helping businesses improve cost efficiency.
MARKETING / SOCIAL MEDIA
- Content Creation: Develop, write, and schedule posts for various social media platforms to engage and grow the audience.
- Social Media Monitoring: Engage with followers, respond to comments, and manage messages to maintain an active and positive online presence.
- Analytics Reporting: Track and analyse social media metrics to measure performance, identify trends, and adjust strategies accordingly.
- Campaign Management: Plan, execute, and monitor social media campaigns to achieve marketing goals and increase brand awareness.
- Campaign Creation: Design and manage email marketing campaigns, including crafting compelling email content, segmenting audiences, and scheduling.
- Performance Analysis: Monitor email campaign performance, analyse key metrics (open rates, click-through rates, conversions), and optimise future campaigns based on insights.
- Content Strategy: Develop and implement content strategies that align with marketing goals and target audience interests.
- Keyword Research: Conduct thorough keyword research to identify valuable search terms and optimise content accordingly.
- On-Page SEO: Optimise content for search engines by incorporating relevant keywords, meta tags, and other SEO best practices.
- Performance Monitoring: Track and analyse website traffic and search engine rankings to measure the effectiveness of SEO strategies and make data-driven adjustments.
creative services
- Graphic Design: Logo creation, brochure and flyer design, social media graphics and infographic design.
- Photography: Stock photo creation, product photography and real estate photography.
- Videography: Animation and motion graphics, promotional video creation, webinar and online course video production.
- Audio Production: Podcast editing and production, sound design and effects, music composition and scoring, voice-over services.
- Illustration and Art: Custom illustrations, character design, book illustrations, concept art for games and media
- Presentation Design: Custom PowerPoint presentations, pitch decks, webinar slides, interactive presentations
- Creative Writing: Scriptwriting for videos and podcasts, storytelling and narrative development, speech writing, poetry and prose writing
- Custom Merchandise Design: Apparel and fashion design, custom product packaging, promotional merchandise design, print-on-demand product creation, virtual interior design, fashion illustration, pattern making, technical drawing for garments, virtual fashion show coordination
- 3D Rendering of Interior Spaces: Virtual room staging, space planning and layout design, interior design mood boards
- Interactive Media: Interactive infographics, e-learning course design, interactive PDFs and e-books, virtual tours and 360-degree videos
- Language and Translation Services: Document translation, subtitling and captioning for videos, transcription services, multilingual content creation.
customer service / sales
- Customer Service: Handling customer inquiries via email, chat, or phone.
- Order Processing: Managing orders, tracking shipments, handling returns or exchanges.
- Appointment Setting: Scheduling and confirming appointments with clients or customers.
- Follow-Up Calls: Conducting follow-up calls to ensure customer satisfaction.
- Lead Generation: Researching and identifying potential leads and prospects.
- CRM Management: Updating and maintaining customer relationship management systems.
- Inbound and Outbound Calling: Making initial contact with potential customers and providing product information.
- Proposal Writing: Creating and formatting sales proposals and presentations.
- Customer Feedback and Issue Resolution: Collecting and analysing customer feedback to improve services and resolving customer complaints and issues promptly and effectively.
- Training and Sales Reporting: Training customers on product usage, providing ongoing support, and generating sales reports with insights for improvement.
information techNOLOGY / devELOPMENT
- Website Development and Management: Designing, developing, updating and maintaining a user-friendly pages, and ensuring the functionality of websites.
- IT Support: Providing technical support, troubleshooting hardware and software issues, and offering solutions.
- Software Training and Support: Training clients on specific software applications and providing ongoing support.
- Software and App Development: Developing custom software applications and mobile/web apps, troubleshooting issues, and provicomplianceding updates and maintenance.
- Custom WordPress Themes and E-commerce Development: Designing bespoke WordPress themes and building e-commerce websites for seamless shopping experiences and secure transactions.
- UI/UX Design: Crafting intuitive, engaging, and visually appealing user interfaces and user experiences.
- Database and Cloud Services: Designing and maintaining database systems, and providing cloud-based solutions including migration, management, and security.
- API Integration and Cybersecurity: Developing and integrating APIs for enhanced functionality and implementing security measures to protect systems and data.
- Performance Optimisation and Technical Documentation: Enhancing the speed and efficiency of websites/applications and creating comprehensive technical documentation for software and IT systems.
PROCUREMENT / CONTRACT MANAGEMENT
- Sourcing and Purchasing: Identifying and procuring goods and services essential for business operations, including both direct and indirect procurement.
- Supplier Negotiation and Contract Management: Issue NDA, negotiating contracts and terms with suppliers, drafting, reviewing, and overseeing contracts to ensure compliance.
- Purchase Order and Inventory Management: Creating, managing, and tracking purchase orders, and monitoring inventory levels to ensure optimal stock levels.
- Vendor and Supplier Relationship Management: Establishing and maintaining strong relationships with vendors, evaluating their performance, and ensuring they meet company standards.
- Cost Analysis and Reporting: Conducting cost analysis to identify savings opportunities, generating reports, and analysing procurement data to enhance processes.
- Compliance, Risk, and Ethical Sourcing: Ensuring procurement activities comply with legal requirements, managing risks, and implementing sustainable and ethical sourcing practices.
- Procurement Strategy and Market Research: Developing and implementing procurement strategies, conducting market research to stay informed about industry trends and new suppliers.
- Bid, Tender, and Supplier Diversity Management: Managing the bid and tender process, including RFIs (Request for Information), RFPs (Request for Proposal), and RFQs (Request for Quotation), promoting supplier diversity initiatives to include diverse businesses in the supply chain.
- Training and Development: Providing training for procurement staff to enhance their skills and knowledge in procurement and contract management.
- Performance Optimisation and Analytics: Enhancing procurement efficiency through performance optimisation, and utilising analytics to inform decision-making and drive continuous improvement.
SUPPLY CHAIN / LOGISTICS
- Supply Chain Coordination: Virtually coordinating and optimising the flow of goods and services from suppliers to customers to ensure efficient and cost-effective operations.
- Logistics Support: Managing transportation schedules, liaising with warehousing partners, and coordinating distribution remotely to ensure timely delivery of products.
- Inventory Management: Tracking and managing inventory levels using digital tools to minimise costs, reduce stockouts, and meet customer demand.
- Shipping Documentation: Preparing and managing shipping documents electronically to ensure compliance with regulations and facilitate smooth logistics operations.
- Production Scheduling: Planning and scheduling production runs using online scheduling tools to maximise efficiency and meet deadlines.
- Quality Control: Monitoring production processes through remote systems and ensuring products meet quality standards via virtual inspections and data analysis.
- Vendor Management: Coordinating with suppliers and manufacturers through virtual meetings and communication tools to ensure timely delivery of materials and products.
- Standard Operating Procedures (SOPs): Developing, implementing, and maintaining SOPs digitally to standardise processes, ensure compliance, and improve efficiency across supply chain and logistics operations.
- Demand Forecasting: Analysing market trends and historical data using statistical software to accurately predict future demand and align supply chain activities accordingly.
- Performance Metrics and Reporting: Establishing key performance indicators (KPIs) and generating reports using business intelligence tools to monitor and improve supply chain and logistics performance.
HUMAN RESOURCES / RECRUITMENT
- Recruitment Support: Assisting with job postings, screening resumes, conducting initial virtual interviews, and coordinating with candidates and hiring managers.
- Onboarding Assistance: Managing the onboarding process for new hires, including preparing and sending onboarding materials, setting up virtual orientations, and ensuring all necessary documentation is completed.
- HR Administration: Handling HR administrative tasks such as maintaining employee records, updating HR databases, and managing HR documentation.
- Training Coordination: Organising and scheduling training sessions, preparing training materials, and coordinating with trainers and participants to ensure effective training delivery.
- Employee Relations and Conflict Resolution: Supporting virtual communication between employees and HR, addressing employee inquiries, assisting with employee engagement initiatives, and helping resolve workplace conflicts.
- Performance and Talent Management: Assisting with performance reviews, talent development programs, succession planning, and career pathing initiatives.
- Compliance and Benefits Management: Ensuring compliance with HR policies, updating virtual employee handbooks, maintaining records for regulatory compliance, and managing employee benefits enrollment.
- Remote Work Coordination: Facilitating remote work arrangements, setting up virtual collaboration tools, and ensuring effective communication among remote teams.
- Employee Wellness Programs: Supporting the implementation and management of employee wellness programs and initiatives.
- HR Technology Management: Supporting the implementation and maintenance of HR software and systems, and generating HR reports and analytics to provide insights on recruitment, employee performance, and training effectiveness.
SPECIALISED SERVICES
- Project Management: Lead and assist projects, coordinate with team members, ensure deadlines are met, and manage project documentation.
- Legal Assistance: Assist with legal processes, handle legal documentation, and coordinate with legal professionals.
- Business Startup/Setup: Lead the planning and execution of business startups, including market research, business plan development, and initial setup tasks.
- Business Consultations: Provide expert advice on business strategy, operations, and growth opportunities through virtual consultations.
- Sourcing and Manufacturing: Identify and manage suppliers, connect and introduce manufacturers, coordinate manufacturing processes, and ensure product quality and timely delivery.
- Stock Market Support: Conduct research and analysis on stock market trends, manage portfolios, and offer insights for investment decisions.
- Business Process Improvement: Analyse current business processes, identify areas for improvement, and implement strategies to enhance efficiency and productivity.
- Real Estate Support: Lead property research, conduct virtual tours, manage client communication, and handle documentation for real estate transactions.
- Work Health and Safety: Develop and implement WHS policies, conduct virtual safety training, ensure compliance with safety regulations, and manage incident reports.
- Product Development: Lead the development of new products, including market research, prototyping, coordinating with design and engineering teams, and managing the product lifecycle.
- Coaching/Online Tutor: Provide personalised coaching or tutoring sessions, develop tailored lesson plans, track student progress, and offer support and feedback to enhance learning outcomes.
PRICE GUIDE
The Fair Work Commission has announced that Australia's minimum wage and award wages will increase by 3.75 per cent from 1 July 2024. This decision will see the national minimum wage rise to $24.10 per hour and $915.91 per week, based on a full-time, 38-hour working week.
The current superannuation rate is 11% of employee's ordinary time earnings. Full-time and part-time employees receive four weeks of annual leave, based on their ordinary hours of work. The yearly entitlement of paid sick or carer's leave is based on an employee's ordinary hours of work. It is 10 days for full-time employees, and pro-rata for part-time employees.
The current superannuation rate is 11% of employee's ordinary time earnings. Full-time and part-time employees receive four weeks of annual leave, based on their ordinary hours of work. The yearly entitlement of paid sick or carer's leave is based on an employee's ordinary hours of work. It is 10 days for full-time employees, and pro-rata for part-time employees.