Got Questions? We've Got Answers
We understand that you may have additional questions regarding our services. To assist you further, we've compiled a comprehensive list of frequently asked questions and detailed answers below. This section covers a wide range of topics, from the specifics of our capabilities, security, ways of working, pricing structures, how we deal with challenges to client support. We aim to provide clarity and address any concerns you may have, ensuring you feel confident and informed about partnering with us. If you need further assistance, our dedicated support team is always ready to help.
01. Why should I hire virtual staff from the Philippines?
The Philippines is known for its highly skilled and English-proficient workforce. The cultural compatibility with Western countries ensures smooth communication and understanding. Cost-effective labour allows for quality services at a lower cost compared to hiring locally.
02. Are there any setup fees or additional charges I should be aware of?
We maintain a transparent pricing structure with no hidden fees, no consultation fees, no setup fees and recruitment fees.
03. Why can't I hire virtual staff directly?
While you can hire virtual staff directly, it can be time-consuming and complex. We manage the entire recruitment process, including identifying the best talent through communication and technical assessments, running background checks, and understanding cultural aspects. We handle the ongoing management of virtual staff, mediating any issues that arise to ensure a smooth and efficient experience for your business. We also provide backup and temporary virtual staff if your permanent staff are unwell, on holiday, or affected by weather conditions impacting electricity and internet connections.
While you can hire virtual staff directly, it can be time-consuming and complex. We manage the entire recruitment process, including identifying the best talent through communication and technical assessments, running background checks, and understanding cultural aspects. We handle the ongoing management of virtual staff, mediating any issues that arise to ensure a smooth and efficient experience for your business. We also provide backup and temporary virtual staff if your permanent staff are unwell, on holiday, or affected by weather conditions impacting electricity and internet connections.
04. What is the cost of hiring virtual staff from the Philippines?
The cost of hiring virtual staff from the Philippines varies depending on the complexity of tasks and the level of expertise required. Generally, it is significantly more cost-effective than hiring locally. For detailed pricing information and a salary comparison, please refer to our price guide.
05. Are you taking jobs away from Australians?
No, our services are designed to complement the local workforce, not replace it. Outsourcing is a well-established practice in the industry, with many large Australian companies like Telstra, BHP Group, Canva, Optus, Vodafone, ANZ, Macquarie Group outsourcing staff in the Philippines to manage costs effectively. Small businesses should also take advantage of this opportunity to reduce expenses, allowing them to reallocate resources and create more strategic, high-value jobs within Australia. This approach not only supports business growth but also contributes positively to the local economy.
06. Can I hire multiple virtual staff members for different roles?
Yes, you can hire multiple virtual staff members with different skill sets to handle various aspects of your business operations.
07. How do you ensure data security and confidentiality with offshore virtual staff?
We prioritise the protection of your sensitive information by implementing stringent security measures and confidentiality agreements. All our independent contractors are required to sign non-disclosure agreements and contracts to ensure compliance. Furthermore, highly sensitive and confidential data is managed exclusively by our onshore virtual staff, ensuring that you are protected under Australian laws.
08. Can I hire a virtual staff member for part-time or project-based work?
Yes, we offer flexible hiring options, including part-time, full-time, and project-based engagements. This allows you to tailor your workforce according to the demands of your business and optimise your operational efficiency.
09. How do you handle holidays and time off for virtual staff in the Philippines?
We respect local holidays and provide time off in accordance with Philippines labour laws. To ensure uninterrupted support for your business, we coordinate closely with you to manage schedules and maintain consistent operations. This ensures we honour the rights and well-being of our virtual staff while delivering continuous service to our clients.
10. Given the tropical nature of the Philippines, how do weather conditions, power outages, and internet disruptions affect virtual staff productivity, and what measures are taken to ensure continuity of service?
We have comprehensive contingency plans to manage disruptions caused by weather conditions, power outages, and internet disruptions, ensuring minimal impact on productivity. To ensure continuous support for your business, we strategically recruit and hire in different states and islands. This geographic distribution provides a backup for your allocated virtual staff in case of unforeseen weather conditions. Additionally, we assist our virtual staff in accessing alternative internet connections and power sources to ensure uninterrupted service. If the situation demands, we will assess the severity and allocate a temporary virtual staff member to maintain consistent operations.
11. How do you handle conflicts or issues with virtual staff?
We address conflicts or issues promptly through mediation, performance reviews, and, if necessary, reassignment or replacement of the virtual staff member.
12. Do your virtual staff work exclusively for my business?
Depending on the arrangement, virtual staff can work exclusively for your business or handle multiple clients, based on your preference and agreement.